Guest services
Hands-free Shopping
We'll carry your bags so you don't have to
How does it work?
Register
Visit the Tourist Information Centre in The Concierge to sign up for Hands-free Shopping. You can also register for the service in any of the boutiques.
Shop
Present your Hands-free Shopping card at the point of purchase in the boutiques, and store all your receipts inside.
Collect
Call The Concierge on +39 3920999164 approximately 20 minutes before you wish to leave, and your purchases will be loaded into your car or delivered to the Shopping Express®, shuttle bus or coach.
Terms and conditions
- You will be asked to show proof of identity and your receipts, which will have to be counter signed proving that you have collected all your purchases.
- The Hands-free Shopping service is available seven days a week for €8.
- Any complaints regarding your purchases must be made before leaving Fidenza Village.
- To include purchases at Fidenza Village made prior to subscribing to this service, or for all purchases made in non-participating boutiques, visit the Tourism Information Centre.